Frequently Asked Questions
What Shipping Methods Are Available?
All cards are shipped via the United States Postal Service (USPS).
Do You Ship Internationally?
At this time Card Owls does not offer shipping outside of the United States.
How long will it take for my card to be shipped?
All cards are sent via the United States Postal Service (USPS). While we cannot guarantee a delivery date, we recommend purchasing the card at least 7 days before the card should arrive. If the card is bought earlier than that, Card Owls has a standard of shipping the card 7 days before the occasion in order to ensure on-time arrival.
Do you offer express shipping?
As of right now Card Owls does not offer express shipping.
What Payment Methods Are Accepted?
Card Owls uses PayPal and Stripe to process all orders. If you do not have a PayPal account you may still use a credit card to complete your payment.
Is Buying On-Line Safe?
All sensitive credit card is handled by PayPal or Stripe. It is their priority, as is ours, to protect your information. If you would like to learn more about purchasing with PayPal click here.
ORDERS AND RETURNS
How do I place an Order?
To place an order click on the Shop button at the top of the menu. Once you find a card you like you will be instructed through our wizard to customize your card and complete your order.
How Can I Cancel Or Change My Order?
Because our cards are printed within minutes of completing your order we cannot offer a cancelations or changes.
Do I need an account to place an order?
Yes. You can easily create an account by logging in with your Facebook credentials or with an email and password. Creating an account allows you many features such as an address book for saving contacts and many other automation and customization options.
How Do I Track My Order?
Because all our cards are sent via the United States Postal Service (USPS), the cards cannot be tracked.
Who should I to contact if I have any queries?
If you have any questions do not hesitate to contact us at firstname.lastname@example.org.
How Can I Return a Card?
Due to the personalization of each card, Card Owls does not allow returns.